1. How long does it take to get my order?
Normally, you can expect to receive your order within approximately up to 10-21 days from the date that you placed your order for USA, UK, Canada, and Australia. Other countries may take up to 5 weeks due to customs.
2. When will I get my tracking number?
Typically, you’ll receive a shipping confirmation email a few days after your initial order date. Even though your order may ship one day after your order it sometimes can take another 24 hours for USPS and/or other shippers to give us a live tracking number so that we can update our system and send you the shipping confirmation email with your tracking number.
3. How can I check the status and tracking of my order?
You can track your order using your Order ID and Email used to complete your order on the Track order page.
4. How can I add a discount on my order?
If you received a discount code from us, just enter it on the checkout page to enjoy a discount!
5. Which countries do we ship to?
We ship within the continental US, US territories, Alaska and Hawaii. Currently, we do not ship to APO/FPO/DPO addresses.
We also ship to Canada and the UK.
6. What do you charge for shipping and handling?
We offer FREE US Shipping on all of our products. International orders have a small handling fee.
7. How can I get the latest products offered?
Keep checking! Or contact us at firstname.lastname@example.org if your looking for something in particular.
8. How do I return or exchange an item I purchased?
Simply contact us here and one of our team members will help you with your return or product exchange.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
10% restocking fee may apply.
9. Will I be charged sales tax?
We are required by law to collect sales or other applicable taxes, based on the order’s shipping address. Bikers365 follows state guidelines for determining taxes. The tax amount displayed during the checkout process is an estimate and is labeled accordingly.